Shipping policy

Shipping Policy

We ship Cérène Cosmetics orders from our U.S. fulfillment center using trusted carriers. Below is everything you need to know about processing, transit, and delivery.

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 12:00 PM EST may be processed the next business day. You will receive a shipping confirmation email with tracking once your order ships.

Domestic Shipping (U.S.)

  • Standard Shipping (3–7 business days): Calculated at checkout
  • Expedited Shipping (2–3 business days): Calculated at checkout
  • Free Standard Shipping on orders over $75 (subtotal before tax)

Estimated transit times begin once the order ships, not from the date the order is placed. Carriers do not guarantee delivery dates and we are not responsible for delays caused by the carrier.

International Shipping

At this time, Cérène Cosmetics ships within the United States only. International shipping may become available in the future.

Tracking Your Order

Once your order ships, you will receive a tracking number by email. Please allow up to 24 hours for tracking information to appear in the carrier's system.

Lost, Stolen, or Damaged Packages

If your package is marked as delivered but you did not receive it, please first check with neighbors, building management, or anyone else who may have accepted the package on your behalf. If it cannot be located, contact the carrier to file a claim. Cérène Cosmetics is not responsible for packages confirmed delivered by the carrier.

If your package arrives visibly damaged, please refuse delivery if possible. Otherwise, photograph the package and contents and email returns@cerenecosmetics.com within 72 hours of delivery.

Incorrect Shipping Address

You are responsible for entering the correct shipping address at checkout. We are not able to redirect packages once shipped. Orders returned to us due to an incorrect address may be reshipped at the customer's expense or refunded according to our return policy (less the 10% restocking fee and original shipping costs).

P.O. Boxes & APO/FPO

We can ship to U.S. P.O. Boxes via USPS. APO/FPO addresses are accepted; please allow extended transit times.

Sales Tax

Sales tax is calculated and applied at checkout based on your shipping address.

Questions?

For shipping-related questions, contact us at hello@cerenecosmetics.com or call 1-877-555-0199, Monday–Friday, 9:00 AM – 6:00 PM EST.

Last updated: May 2026.